Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once the bike is ridden, it can no longer be returned. Shipping charges are not refunded. You have up to one year on most components to file a warranty claim, and 2 years on motors and controllers. Warranty coverage does not include labor. Please see warranty for details..

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  Support@Cyberbike.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Support@Cyberbike.com.

There is 15 % restocking fee on purchase value and customer will be responsible to cover return shipping cost  .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus shipping and a 15% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.