Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once the bike is ridden, it can no longer be returned. Shipping charges are not refunded. You have up to one year on most components to file a warranty claim, and 3 years on motors and controllers (2 years for models prior to 2024). Warranty coverage does not include labor, but we always provide free technical support to you or your mechanic. Please see warranty for details..

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Resold items are eligible for warranty coverage in most situations.

To start a return, you must contact us at  Support@Cyberbike.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any product questions at Support@Cyberbike.com.

There is 15 % restocking fee on purchase value and customer will be responsible to cover return shipping cost.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus shipping and a 15% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Why Ride
An e-mountain bike

WHAT IS AN E-MOUNTAIN BIKE?

E-mountain bikes are similar to traditional mountain bikes, they're made to get out in nature, ride what you didn't think possible, cross creeks, take drops and shred through turns. Above all they are to help you ride further and faster. After a long day at work an e-mountain bike will let you hit the trails and get a solid ride in before the sun goes down.

WHY YOU’LL LOVE YOUR E-MOUNTAIN BIKE

E-mountain bikes are similar to traditional mountain bikes, they're made to get out in nature, ride what you didn't think possible, cross cheeks, take drops and shred through turns. Above all they are to help you ride further and faster. After a long day at work an e-mountain bike will let you hit the trails and get a solid ride in before the sun goes down

HOW DO ELECTRIC MOUNTAIN BIKES WORK?

Our e-bikes are designed to meet the needs of a wide array of riders. Cyberbikes come equipped with a 500 watt pedal assist motor with 85nm of torque and an optional throttle simple plug and play throttle. The motor multiplies the power you put into it and makes you feel incredibly strong!

Pay at Your Own Pace

Cyberike has teamed up with Affirm to offer financing on all of our products, buy now and pay as your go!

riding an e-Mountain Bike is a great why to motivate you to hit the trails, ride more often and longer than before. Cycling has always been know as a wonderful low impact way to exercise, we Cyberbike makes it that much more fun

Step Up Your Speed

never worry about being dropped on a ride again, Cyberbike's e-Mountain Bikes will help you power up hills, fly through flats, and conquer descents with more confidence than ever