Returns & Refunds
We want every customer to feel confident purchasing a Cyberbike.
Overview
Return Policy at a Glance
We make returns as straightforward as possible.
14-Day Return Window
Returns must be requested within 14 days of delivery.
10-Mile Allowance
Bikes may be ridden up to 10 miles and still remain eligible for return, provided they are in clean, undamaged, returnable condition.
Tiered Return Fees
Unopened box: 10% fee • Opened, unridden: 20% fee • Ridden under 10 miles: 40% refurbishment fee. Customer pays return shipping.
Process
How to Start a Return
Contact our support team before sending anything back. Returns sent without prior approval may be refused.
1
Contact Cyberbike Support
Email returns@cyberbike.com or contact our support team within 14 days of delivery to request a Return Merchandise Authorization (RMA).
2
Send Required Photos
Before we issue an RMA, you must provide photos confirming the bike is eligible for return. Ridden bike returns require odometer, full-bike, and component photos.
3
Receive Return Instructions
If the return is approved, Cyberbike will provide return instructions. You are responsible for arranging and paying return shipping unless otherwise approved by Cyberbike.
4
Repack the Bike
Pack the bike securely in its original packaging with all included accessories, charger, keys, tools, manuals, and components.
5
Inspection Upon Arrival
Once the bike arrives back at our facility, Cyberbike will inspect it before issuing a refund. Additional deductions may apply for damage, missing items, or excessive wear.
6
Refund Issued
Approved refunds are processed to the original payment method after inspection, minus applicable shipping costs, restocking or refurbishment fees, and any additional deductions.
Timeline
Refund Processing Times
Once the returned item is received and inspected, approved refunds are typically processed within 5–10 business days. Your bank, card issuer, or financing provider may take additional time to post the refund to your account.
| Return Category | Fee | Notes |
|---|---|---|
| Unopened box | 10% restocking fee | Bike in original sealed packaging |
| Opened box, unridden bike | 20% restocking fee | Box opened but no miles ridden |
| Ridden bike under 10 miles | 40% refurbishment & restocking fee | Subject to photo verification and inspection approval |
| Incorrect item shipped by Cyberbike | No fee | Cyberbike covers return shipping costs |
| Verified shipping damage | No fee | Contact us within 48 hours of delivery with photos |
Eligibility
What Can & Cannot Be Returned
Please review these guidelines before initiating a return.
Eligible for Return
- Bikes returned within 14 days of delivery
- Unopened bikes in original packaging
- Opened but unridden bikes in original packaging
- Ridden bikes with fewer than 10 miles (subject to inspection and approval)
- Accessories and parts that are unopened and unused
- Incorrect items shipped by Cyberbike
Not Eligible for Return
- Bikes returned more than 14 days after delivery
- Bikes with 10 or more miles on the odometer
- Bikes with crash damage, abuse, neglect, or excessive wear
- Bikes that have been modified, customized, or altered
- Bikes missing original packaging, charger, keys, tools, manuals, or components
- Clearance, open-box, demo, refurbished, or final-sale items
- Installed, used, or opened accessories and replacement parts
- Batteries returned separately unless approved under warranty
FAQ
Returns Questions
Answers to common questions about our return process.
Customers are responsible for all return shipping costs on standard returns. Original outbound shipping costs are non-refundable. If Cyberbike provides a prepaid return label, the cost of that label will be deducted from the refund. If the return is due to an incorrect item, verified shipping damage, or a warranty-covered issue, Cyberbike may cover shipping costs at its discretion.
Yes, fees are tiered by condition: unopened box = 10% restocking fee; opened box, unridden bike = 20% restocking fee; ridden bike under 10 miles = 40% refurbishment and restocking fee. Additional deductions may apply if the bike arrives with damage, missing items, excessive wear, or poor packaging.
If a bike has been ridden, we require: a clear photo of the odometer showing fewer than 10 miles; photos of both sides of the bike; close-up photos of the frame, fork, rear shock, drivetrain, wheels, tires, display, controls, and pedals; photos of any scratches, marks, wear, or damage; and photos of the original packaging. Cyberbike will not initiate a ridden bike return until these photos are received and reviewed.
If your bike arrives damaged or you received the wrong item, contact Cyberbike within 48 hours of delivery. Include photos of the bike, packaging, shipping label, and any visible damage. Verified shipping damage or incorrect shipments will be handled separately from standard returns.
No. Warranty claims are handled under Cyberbike's warranty policy and are not treated as standard returns. If your bike has a defect or issue covered by warranty, our support team will help troubleshoot and determine the appropriate repair, replacement part, or next step.
Need Help with a Return?
Our US-based team makes the process easy. Reach out anytime.