Warranty & Returns
Industry-leading coverage. Hassle-free returns. Ride with confidence.
Warranty Overview
Every Cyberbike is built with premium components and backed by our comprehensive warranty. We stand behind the quality of our products and want you to ride with complete confidence.
2026 Model Warranties
| Component | Coverage Period |
|---|---|
| Motor | 2 Years |
| Battery | 2 Years |
| Controller & Display | 2 Years |
| Frame | Lifetime |
| All Other Components | 2 Years |
Historical Warranty Coverage
| Component | Coverage Period |
|---|---|
| Motor (2024+ Models) | 3 Years |
| Motor (Pre-2024 Models) | 2 Years |
| Battery | 1 Year |
| Controller & Display | 1 Year |
| Frame | Lifetime |
| All Other Components | 1 Year |
Motor Replacement Policy
If your motor fails within the warranty period:
- Within 120 days of purchase: Motor replacement is completely free — no deductible, no cost to you.
- After 120 days (within warranty period): A $119 deductible applies for motor replacement.
Motor replacements are shipped directly to you. The warranty does not cover labor costs for installation. We provide detailed installation guides, or you may visit a local bike shop for assistance.
What’s Not Covered
- Normal wear and tear (brake pads, tires, tubes, chains, etc.)
- Damage from accidents, misuse, neglect, or unauthorized modifications
- Cosmetic damage (scratches, dents) that doesn’t affect functionality
- Labor costs for repairs or replacement installation
- Damage from riding in conditions outside the bike’s intended use
- Products purchased from unauthorized resellers
Making a Warranty Claim
To file a warranty claim:
- Contact our support team at support@cyberbike.com or (855) 274-6564
- Provide your order number and a description of the issue
- Include clear photos or video of the defect
- Our team will review your claim within 1–2 business days
- If approved, we’ll ship the replacement part(s) to you
Return Policy
For information regarding Returns, please visit https://cyberbike.com/returns
Damaged or Defective Items
If your Cyberbike arrives with shipping damage or develops a manufacturing defect covered under warranty, contact us within 48 hours of delivery (for shipping damage) or as soon as you notice the issue (for defects). Include your order number and clear photos or video of the problem.
Once our team reviews your images, we’ll determine the appropriate return or replacement procedure based on the type and severity of the damage, and walk you through the next steps. No restocking fee applies to verified shipping damage or warranty-covered defects.
Refund Method
Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after it has been processed.
Contact Us
Questions about warranty or returns? We’re here to help.
- Phone: (855) 274-6564
- Email: support@cyberbike.com
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
- Address: 12-E Meem Ave, Gaithersburg, MD 20877
